Dolphin Home Cleaning proudly serves Manhattan, Queens, Brooklyn and New York City, offering 24/7 support for any inquiries you might have. Take a look at our most commonly asked questions, and don’t hesitate to reach out if you need additional assistance
Frequently Asked Questions (FAQ)
General
Billing & Terms
We can bring cleaning supplies for a $29 fee when you select “Use Provided Supplies.” If you prefer certain products, you can provide them.
We do not bring step stools, toilet brushes, or industrial mops. For hygiene, we use Swiffer mops and Clorox disinfecting wipes.
We work around your schedule. Our cleaning staff is available to clean day or night, depending on your preferences.
Our rate is $60 per cleaner per hour, with a minimum of 3 hours. Please contact us to check availability.
Many clients provide us with a key for after hours cleaning so we can work without interrupting your business operations. Our cleaning staff is insured and bonded, and Dolphin Home Cleaning handles all documentation with your growth manager.
Cancel or reschedule for free at least 24 hours before your appointment. Changes made within 24 hours will have an $70 fee. Same-day cancellations will be charged 50% of the service cost.If the cleaner arrives and no cancellation was made, or if access is denied, the full service charge applies.
We serve many loyal clients, including Airbnb customers, who are extremely valuable to us. Our services are available 7 days a week from 8 AM to 10 PM.
While our office is closed on Sundays, you can always reach us via email, and we’ll respond promptly.
Yes! We’ll do our best to assign your preferred cleaner if they are available.
Yes, we do! Our gift certificates make the perfect gift for birthdays, Mother’s Day, housewarmings, and more. Feel free to check out our packages.
We can even deliver fresh flowers on the day of your cleaning.
Yes! Book our Hourly Service (Custom Clean) package if you only need certain areas cleaned. Just list your requests in the Special Instructions section.
This is a deep cleaning service for empty homes. This covers:
Cleaning the kitchen and living areas (add bedrooms, bathrooms, or other spaces in Question 3).
Wiping inside the fridge and freezer.
Wiping inside bedroom closets (up to 2 closets).
Dusting ceiling fans (customer must provide a step ladder).
Cleaning supplies included.
🚨 For Empty Homes Only 🚨
Blinds are not included, and this package cannot be changed.
We provide services in 3 New York City boroughs: Manhattan, Brooklyn, and Queens.
Staff & Services
It depends on size and condition. A standard one bedroom takes around 2–3 hours, while deep cleanings or multi room units can take longer. We always give a time estimate up front.
We use eco friendly, non-toxic cleaning products, carefully selecting only the highest quality options from brands like Method and Meyers.
Our hiring process includes a thorough interview and orientation. Each cleaning consultant undergoes several weeks of hands on training with our Quality Control Supervisors. We ensure that every team member is diligent, courteous, and trustworthy.
While we can’t guarantee that the same team member will always clean your home, we make every effort to assign one of the two team members who regularly service your home for each visit. If there is any change in the team, our office staff will reach out to you in advance to check if you’d prefer someone else or if you’d like to reschedule to ensure your preferred team member is available.
Our Regular Cleaning includes:
- Dusting and wiping all reachable surfaces
- Polishing furniture
- Tidying up
- Sweeping and mopping floors
- Cleaning bathrooms: sink, mirror, bathtub, and toilet
- Cleaning the kitchen
- Wiping down all surfaces
- Cleaning the microwave, stove, and sink
- Removing trash
Deep Cleaning is a more thorough, top to bottom cleaning that goes beyond what’s covered in a regular cleaning. It includes areas that aren’t typically addressed:
- Full and deep dusting, including all corners
- Cleaning under furniture (if it’s not too heavy)
- Behind kitchen appliances
- Scrubbing tiles in bathrooms
- Cleaning doors, switches, and baseboards
- Interior window cleaning
- Cleaning inside the oven, including the oven door glass
- Cleaning the fridge interior and stainless steel surfaces
We recommend a Deep Clean if your home hasn’t been professionally cleaned in the past 3 months or before scheduling recurring service with Dolphin Home Cleaning.
Not at all. Many of our NYC clients leave keys with building staff or use smart locks. We’re fully licensed, insured, and trusted across the five boroughs.
Select your preferred type of cleaning and calculate your service through our Online Booking System.
Are you satisfied with the service?
If so, feel free to tip your maids, your generosity is always appreciated.
Yes, we offer discounts for our recurring customers:
- Bi weekly: Receive a 10% discount.
- Monthly: Save 2.5%.
Note: Discounts apply after the first appointment.
For our loyal customers who use our services as needed, every 10th cleaning is FREE!
Additionally, we offer a referral discount, get 25% off your next home cleaning when you refer a new client to our services.
We accept all major credit and debit cards, as well as cash payments. You can also bring a check to our office during business hours at 85 Broad Street, 16th Floor, New York, NY 10004.
Yes, we are bonded and insured, and all of our maids undergo background checks.
Contact Info:
NYC Address
85 Broad Street, Floor 16, New York, NY 10004
Miami Address
1200 Brickell Bay Dr, Miami, FL 33131
Email Us
info@dolphincleaninghome.com
Call Us
929-800-0907